Return and Refund Policy
Your satisfaction is our priority. Please read our return and refund policy carefully.
1. Customer Responsibility
Customers are responsible for receiving, inspecting, and reporting any issues promptly upon their delivered orders.
2. Incorrect or Missing Items
Any incorrect, missing, damaged or spoiled products received, please reach out within 12 hours of delivery, we arrange for the correct items to be delivered or provide a refund.
3. Return Procedure
If in need to return any products, please reach out within 12 hours of delivery for a return pickup.
Return Requirements:
- Products must be in their original packaging
- Products must be in good condition
- Must have receipt or proof of purchase
4. Non-Refundable Items
Perishable goods may be non-refundable:
Leafy Greens:
- Spinach
- Kale (sukuma wiki)
- Amaranths (dodo)
- Lettuce
- Jute
5. Refund Process
Refunds will be processed within 12 hours to the original payment method after your notification.
Need Help?
If you have any questions about our return and refund policy, please don't hesitate to contact us:
📧
grocerynow@gmail.com
📞
Phone
+256 207808052